We are looking for a Vietnamese-speaking Operations Specialist who will be responsible for conducting accurate and timely verification of candidate information with various institutions and entities, ensuring all activities are completed within the agreed Service Level Agreement (SLA). This includes initiating checks, performing follow-ups, verifying submitted documents, updating the system, and communicating professionally with points of contact (POCs).

What we're looking for:

• Must be fluent in Vietnamese and English (verbal and written). This is a key requirement.
• Must be currently residing within Metro Manila or nearby areas and must be residing in the Philippines.
• At least 1 year of experience in a corporate environment (BPO experience preferred).
• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills.
• Proficient in basic computer applications (Microsoft Office, web browsers).
• Amenable to work and night shift or shifting schedules.
• Experience with inbound calls is recommended but not required.

This is what you’ll do:

• Initiate background checks in the GCM pool within 24–48 hours from check order date.
• Conduct verification of candidate information with accuracy and integrity—via email, phone calls, forms, or official channels.
• Ensure all verification attempts are completed correctly and documented fully.
• Upload all required documentation associated with the verification process.
• Complete verification requirements, close off checks, and update the system in a timely manner.
• Raise insufficiencies or missing information as soon as they are identified.
• Perform candidate chasing attempts professionally to obtain required documents and complete the Candidate Data Entry process.
• Maintain respectful and professional communication with HR, supervisors, schools, and professional POCs.
• Handle confidential information with utmost care and discretion.
• Update contact cards and system notes based on information gathered during the verification process.

• Be part of a global and dynamic culture.
• 20% night differential pay (for mid or night shift).
• HMO benefits + free dependents.
• Company-provided equipment.
• Opportunity to develop professional communication and operations skills in an international setting.

Additional Requirements:
Please note that a valid NBI clearance is required for this role. Candidates who have their NBI Clearance ready and available will have a better chance of being onboarding early, so it’s important to ensure that it is ready as soon as possible to avoid any delays in the hiring process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.