Product Success Partner (US Remote)

Remote
Full Time
Experienced

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. 

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. 

Who You Are: 
As a Product Success Partner (PSP) supporting the Drug & Occ Health Screening (DOHS) product line, the primary responsibility of this position is to support the sales and client success teams with growth of FADV's DOHS client base. Through continuous and effective partnership with FADVs commercial teams, the PSP will support new business development, proactively share necessary insight, and facilitate new ideas for generating demand of DOHS products and services.

What You'll Do:

  • Provide subject matter guidance in the drug-free workplace and occupational health screening domains
  • Share insight with FADV commercial teams and support the management and pursuit of new DOHS business opportunities
  • Collaborate closely with commercial teams to scope prospective and existing client screening and workflow requirements
  • Map client screening and workflow requirements to FADV products and functional capabilities, identify gaps and omissions, and present DOHS solutions to enhance client programs
  • Collaborate closely with DOHS teams to meet client ordering/fulfillment requirements, and to ensure go-live readiness
  • Develop innovative ways to improve client experience and mitigate client risk
  • Provide commercial teams with tools and education related to DOHS products, pricing and processes including support for DOHS Knowledge Hub /Sharepoint content
  • Close collaboration with DOHS product management, product fulfillment and operations teams to stay up-to-date on changes and share feedback and ideas for improvement

What You May Need to be Successful: 
  • Build and maintain strong rapport with commercial and product line teams
  • Consistently exercise strong interpersonal and cross-functional collaboration, and manage objections/conflict
  • Maintain strong management, communication and presentation acumen
  • Ensure strong organization and prioritization of work responsibilities and projects
  • Effectively address technical and non-technical issues to produce positive outcomes
  • Maintain proficiency in Excel, Word, Powerpoint and other business software 
  • Minimum four (4) years of related work experience
  • Bachelor's degree in business or a related field or related experience
  • Prior experience in the workplace drug and health screening domain preferred

Why First Advantage is Your Next Big Career Move   
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. 

Additional benefits offered to our eligible people include:
  • Ability to work remotely with occasional business travel   
  • Medical, Vision, Dental, and supplementary benefit plans
  • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
  • Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays   
  • Access to new tech and growth opportunities, and leaders who want to see you succeed!


What Are You Waiting For? Apply Today! 
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! 

The salary range for this position is approximately $50K-60K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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