Operations Specialist (Philippine-based)
Alabang, Remote, Philippines
Full Time
Experienced
The Operations Specialist is responsible for conducting accurate individual verification of the details provided by the candidate with the respective source (entities or institutions) in a timely manner within the agreed Service Level Agreement. The Operations Associate is responsible for updating the system on the status of the verifications conducted, including uploading the necessary documents related to the verification activity. The Operations Associate will also do all the necessary candidate chasing attempts to obtain necessary information/documents/requirements within client SLA and complete check verification.
Responsibilities:
Responsibilities:
- Initiate checks in the GCM pool within 24-48 HRS from check order date
- Complete verification requirements, close off checks and update/follow-up check on a timely manner
- Develop and maintain good relationship with the Human Resource/Supervisor and Education/Professional POCs coordinating in most respectful and professional manner
- Update verification checks with outmost integrity ensuring all details are true and factual as per records or supervisor comments
- Handle confidential information with outmost care, knowing what is for verification disclosure and not
- Chase candidate diligently and professionally on the needed requirements to complete check verification, as well as completion of Candidate Data Entry process for newly ordered cases in the system
- Update contact cards of any information gathered while or before doing the verification
- Computer Literate, Basic computer skills
- Above average written and verbal communication skills
- Good interpersonal skills
- High attention to details
- Logical reasoning
- Can work flexible hours
- Open to senior high school graduate with experience
- 100% Remote work setup
- Open to any shift
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
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