Professional Services Manager (US Remote)

Remote
Full Time
Mid Level
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do: 

We are seeking a results-driven Professional Services Manager to lead the onboarding and implementation of Mid-Market customers. This role owns the end-to-end implementation lifecycle, delivering structured, scalable programs that drive efficient deployments, accelerate time to value, and support time to revenue objectives.
The ideal candidate brings strong project management fundamentals and thrives in a fast-paced environment, partnering cross-functionally with Sales, Product, Technology, and Customer Success to deliver consistent, high-quality customer outcomes. This role plays a key part in ensuring successful customer launches while contributing to operational efficiency and overall business performance.


While the role is 100% remote the Individual must be located and authorized to work in the United States.

Responsibilities:
  • Lead customer‑centric project plans and manage the end‑to‑end implementation lifecycle from kickoff through stabilization for Mid‑Market customers
  • Gather, document, and interpret customer implementation requirements within defined solution boundaries
  • Build, configure, and test customer screening programs using First Advantage platforms, becoming proficient across products supported within the Mid‑Market segment
  • Execute implementations using established products, processes, and playbooks, with limited customization
  • Drive on‑time delivery and predictable customer launches, directly supporting time to revenue objectives
  • Coordinate internal teams to manage dependencies, timelines, and handoffs
  • Communicate project status, risks, and next steps clearly to customers and internal stakeholders
  • Identify risks early and escalate non‑standard requirements through established channels
  • Support customer readiness through training, go‑live coordination, and post‑launch transition
  • Contribute to continuous improvement of implementation processes and tools
  • Directly impact the Company’s time to revenue to drive corporate performance.
Success in this Role Looks Like:
  • On‑time, predictable customer launches aligned to implementation plans
  • Reduced time to revenue through disciplined execution and early risk identification
  • Accurate configuration and testing of customer programs using standard platforms
  • Clear, proactive communication with customers and internal teams
  • Consistent adherence to Mid‑Market implementation standards and scope guardrails
  • Positive customer feedback during implementation and launch

What you'll need to be Successful:
  • Bachelor's Degree or equivalent 
  • 2–4 years of experience in Professional Services, Implementations, Onboarding, or Project Management
  • Experience managing multiple customer‑facing projects concurrently
  • Comfort with hands‑on system configuration, testing, and validation
  • Strong organizational, documentation, and communication skills
  • Ability to execute effectively within defined processes and timelines
  • Willingness and ability to learn multiple platforms and products
Preferred
  • Experience supporting SaaS or technology‑enabled services
  • Experience in the HCM or background screening services industry
  • Exposure to regulated industries such as healthcare, education, government, transportation, or non‑profit
Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:    
  • Ability to work remotely with occasional business travel.    
  • Medical, Vision, Dental, and supplementary benefit plans 
  • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
  • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays   
  •  Access to tech and growth opportunities, and leaders who want you to succeed! 
More About Our Values Code
  • Honor Honesty, Consistency, and Responsibility: Do the right thing
  • Cultivate an environment of dignity: Show respect for the individual
  • Take an Outside-In approach: Put the client first
  • Think out-of-the-box: Innovate and create
  • Stay Team-Oriented: Collaborate and appreciate each other
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!


The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.


 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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