IT Support Specialist (Hybrid, PHILIPPINES)

• Work with a global team in a fast-paced tech environment
• Competitive compensation
• HMO coverage with free dependents included
• Company-provided work tools to support your success
• Career growth opportunities within a leading background screening company
• Be part of a team that values precision, collaboration, and innovation

• Set up, maintain and troubleshoot desktop and notebook computers (On Site & Remote). Daily follow ups on pending ticket to closure and ensure SLA’s are met. Set up and configure printers, scanners, and other peripherals. Working on a 24*7 environment and on shift basis. Install and configure software.
• Coordinate with vendors as needed.  Alert the support teams on outages and provide necessary updates on Bridge calls. Review and test new applications, printers, software’s etc. and provide feedback. Document issue resolution, Prioritize and re assign tickets using the help desk ticketing system.
• Develop and share Knowledgebase to the teams. Maintain inventory of all hardware and software resources and parts. Propose Service Improvement Plans for the company and work on implementing them.
• Maintain excellent communication with all end users and other members of the technology department.

• 2+ years specializing in desktop support, systems administration, and IT Operations in a Windows environment preferred.
• Good knowledge of ITIL processes. ITIL V3 certification is an added advantage
• Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).
• Telephony experience (Cisco VoIP preferred). 
• Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
• Experience supporting a variety of WiFi-enabled devices 
• Experience supporting remote users 
• Basic knowledge of thin client systems, network printers, citrix, terminal servers
• Excellent communication skills and experience working in a global setup

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.