Criminal Records Coordinator

We are seeking a Criminal Records Coordinator in the United States. While the role is 100% remote, the Individual must be authorized to work and live in the US.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do: 

Our Criminal  Records Coordinator serves as a research role, supporting unit operations through the review, interpretation, and fulfillment of public record information for background screening purposes. Position may be assigned to support several different business units within the Court Research and Retrieval Group (CRRG) and is expected to consistently meet departmental expectations on metrics related to deliverables.  This position is highly detail oriented and requires the ability to manage time efficiently.  The candidate must have strong organizational skills to be able to multitask effectively and to ensure proper follow-up with internal clients. 

Responsibilities:

• Monitor workflow and case volume by source or supplier across assigned state(s); track delayed cases, update status information, and ensure timely progression of work.
• Review required statewide documentation submitted by applicants to ensure accuracy, completeness, and compliance with state and company requirements.
• Submit statewide documentation to appropriate agencies and collaborate with customer service or support teams to provide updates and clarification regarding state repository and/or agency requirements.
• Research and review public record information using websites and electronic court access systems; conduct additional research as needed to meet customer expectations.
• Consistently meet or exceed established departmental productivity and accuracy goals.
• Interpret criminal records and other relevant information from courts, state agencies, and repositories; accurately fulfill, edit, and/or modify search results to ensure compliance with company standards and completeness of delivered products.
• Perform court, agency, state repository, and database searches to ensure thorough and accurate reporting.
• Develop and maintain professional relationships with court personnel and state, county, and local agencies to support efficient retrieval of information and understanding of processes and policies across multiple courts.

• High School Diploma or equivalent required.
• 2–4 years of prior experience in a related role required; experience in Criminal Justice and/or a Paralegal role is a plus.
• Intermediate proficiency in Windows and Microsoft Office (Word, Excel, and Outlook).
• Strong attention to detail with the ability to adapt, multitask, and maintain accuracy in a fast-paced environment.
• Excellent written and verbal communication skills.
• Self-starter with a proactive approach to problem-solving and a strong drive to achieve individual and organizational goals.
• Adaptable and flexible; able to manage competing demands, shifting priorities, frequent interruptions, and multiple tasks while meeting departmental performance goals.
• Ability to meet tight deadlines with a high level of accuracy and attention to detail.
• Strong organizational skills and the ability to communicate effectively with internal teams and external partners.

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary for this position is approximately $18.00 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.