First Advantage
Solution Engineer (Philippine-based)
Remote - Full Time
The Solution Engineer works alongside a sales person to discover a customer’s needs / requirements, and propose the best suited solutions to the customer. Involv actively in RFP preparation and demos by working with Sales in Pre-sales cycle. Interact with prospective and existing clients to collect information and provide proposed solutions. Support potential opportunities closure. Involve actively in RFP preparation and demos.
Responsibilities:
• Conduct discovery workshop or system demo with Sales Representatives during the Pre-sales cycle, interact with prospective and existing clients to collect information and provide proposed solutions.
• Involve actively in RFP preparation and demos, including customize & brand the platform so that it relates to client’s requirements
• Produce client-facing documentation when necessary
• Work alongside project management team to successfully monitor progress and implementation of initiatives
• Conduct requirements gathering with the customer to scope and estimate timeframes and deliverables during the onboarding process.
• Conduct implementation pilots and onboard customer to First Advantage platform and services successfully.
• Develop and maintain a comprehensive understanding of the background screening industry,
including but not limited to, the history of the industry and its future
• Build and maintain strong relationships with clients and internal stakeholders to enhance
business relationships and project delivery
• Identify issues and risks, ensuring that they are appropriately captured raised and actioned
• Act as Project Manager role when necessary including developing detailed project plan, ensuring resource availability and allocation and delivering the project on time within budget and scope.
• Measure project performance to identify areas of improvement.
• Provide consistent project updates to various stakeholders about the progress, risks, adjustments and any areas of improvement.
Qualifications:
• Bachelor’s degree or equivalent in a relevant field
• 4+ Years Project Management Experience preferred
• 5+ years of experience in Customer Service, project implementation or account management role
• Experience in recruiting and human resources skills preferred
• Excellent communication skills and negotiation skills
• Ability to strongly influence and build relationships with clients and across departments
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Highly organised
• Strong prioritization and ability to manage conflicting priorities
• Communication management
• Knowledge and understanding of change management desirable
• Demonstrated negotiation, presentation and management skills
• Experience with leading a team essential
• Experience and/or understanding of HR/Recruitment Industries and structures
• Remains calm and controlled in all situations
• Ability to multi-task, prioritize, and meet timelines on deliverables• the project on time within budget and scope.
• Measure project performance to identify areas of improvement.
• Provide consistent project updates to various stakeholders about the progress, risks, adjustments and any areas of improvement
• Willing to work in a remotely and on a regular dayshift schedule
• Must be permanently based in the Philippines
Responsibilities:
• Conduct discovery workshop or system demo with Sales Representatives during the Pre-sales cycle, interact with prospective and existing clients to collect information and provide proposed solutions.
• Involve actively in RFP preparation and demos, including customize & brand the platform so that it relates to client’s requirements
• Produce client-facing documentation when necessary
• Work alongside project management team to successfully monitor progress and implementation of initiatives
• Conduct requirements gathering with the customer to scope and estimate timeframes and deliverables during the onboarding process.
• Conduct implementation pilots and onboard customer to First Advantage platform and services successfully.
• Develop and maintain a comprehensive understanding of the background screening industry,
including but not limited to, the history of the industry and its future
• Build and maintain strong relationships with clients and internal stakeholders to enhance
business relationships and project delivery
• Identify issues and risks, ensuring that they are appropriately captured raised and actioned
• Act as Project Manager role when necessary including developing detailed project plan, ensuring resource availability and allocation and delivering the project on time within budget and scope.
• Measure project performance to identify areas of improvement.
• Provide consistent project updates to various stakeholders about the progress, risks, adjustments and any areas of improvement.
Qualifications:
• Bachelor’s degree or equivalent in a relevant field
• 4+ Years Project Management Experience preferred
• 5+ years of experience in Customer Service, project implementation or account management role
• Experience in recruiting and human resources skills preferred
• Excellent communication skills and negotiation skills
• Ability to strongly influence and build relationships with clients and across departments
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Highly organised
• Strong prioritization and ability to manage conflicting priorities
• Communication management
• Knowledge and understanding of change management desirable
• Demonstrated negotiation, presentation and management skills
• Experience with leading a team essential
• Experience and/or understanding of HR/Recruitment Industries and structures
• Remains calm and controlled in all situations
• Ability to multi-task, prioritize, and meet timelines on deliverables• the project on time within budget and scope.
• Measure project performance to identify areas of improvement.
• Provide consistent project updates to various stakeholders about the progress, risks, adjustments and any areas of improvement
• Willing to work in a remotely and on a regular dayshift schedule
• Must be permanently based in the Philippines
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
