First Advantage
People & Culture Generalist - Philippine-based
Remote - Full Time
The role of the People & Culture Generalist is responsible for providing supporting to internal stakeholders by rendering HR expert advice in areas related to ER/IR, disciplinary management procedure and other related employee governance. The person will act as the main POC for Mid-Shift and Night-Shift teams.
WHAT’S IN IT FOR YOU?
RESPONSIBILITIES:
QUALIFICATIONS:
Education:
• Preferably a graduate of a Bachelor’s Degree in Psychology, Human Resources Management, or other related courses and discipline.
Experience:
• 3-5 years relevant experience in the HR Business Partnership/Generalist role
Other Knowledge, Skills, Abilities or Certifications:
• Strong writing and verbal communication skills
• ‘Customer First’ mindset
• Proficiency in MS Office
• Strong analytical skills
• Attention to detail
• Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines.
• Result driven
• Organized and able to manage multiple tasks
• Maintains the highest level of confidentiality.
• Completes work on time while maintaining accuracy and quality of output.
• Process oriented and has attention to details.
• A good communicator with strong interpersonal skills.
• Ability to work in a fast-paced driven environment and deliver across a broad range of competing priorities
• Familiar with basic employment regulations.
• Permanently residing in the Philippines
WHAT’S IN IT FOR YOU?
- Global and dynamic culture
- Competitive compensation package
- HMO benefits + free dependents
- Remote work setup (but open to onsite work in Alabang if needed)
- Company provided equipment
RESPONSIBILITIES:
- Act as main HR Representative for Mid-shift and Night-shift teams (Customer Care and US Collections)
- Maintain regular interaction with team members, team leaders and managers who handle Mid-shift and Night-shift teams to understand their specific HR needs
- Provide guidance and advise employees and line managers on best HR practice and HR policies and procedures.
- Support with employee relations and advisory matters including disciplinary action, employee grievances and PIP. This includes attending meetings and taking the lead where appropriate.
- Oversee NCNS Cases: Manage situations where New Hires do not show up after joining the Company (No Call No Show).
- Execute Administrative Hearings for major and grave offenses.
- Conducts HR touchpoint sessions such as Focus Group Discussion, Skip Level Meeting and HR Forum.
- Facilitate exit interviews and gather data analysis related to attrition for mid-shift and night shift teams
- Act as main HR Representative for Mid-shift and Night-shift teams (Customer Care and US Collections)
QUALIFICATIONS:
Education:
• Preferably a graduate of a Bachelor’s Degree in Psychology, Human Resources Management, or other related courses and discipline.
Experience:
• 3-5 years relevant experience in the HR Business Partnership/Generalist role
Other Knowledge, Skills, Abilities or Certifications:
• Strong writing and verbal communication skills
• ‘Customer First’ mindset
• Proficiency in MS Office
• Strong analytical skills
• Attention to detail
• Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines.
• Result driven
• Organized and able to manage multiple tasks
• Maintains the highest level of confidentiality.
• Completes work on time while maintaining accuracy and quality of output.
• Process oriented and has attention to details.
• A good communicator with strong interpersonal skills.
• Ability to work in a fast-paced driven environment and deliver across a broad range of competing priorities
• Familiar with basic employment regulations.
• Permanently residing in the Philippines
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
