First Advantage
Operations Support Specialist - Investigative Research-FA-Bangalore
Bangalore, Whitefield, Karnataka, India - Full Time
The Operations Support Specialist will work to support both Customer Success and Operations for the Investigative Research business unit. This includes answering customer inquiries via a ‘white glove’ approach, review/comparison of received information and subsequently advising customers of missing information, answering team questions regarding case processing and systems/case updates. The candidate filling this role will require customer service and problem-solving skills, as well as be organized, responsive, and proactive in bringing forth recommendations for improvement.
Roles and responsibilities will include:
• Coordinate aspect of vendor accounts (usernames, access issues), subcontractor relationships, assist with vendor logistics for teams, monitor onboarding/offboarding and invoice approval/billing issues tied to Investigative Research operations
• Monitor and respond to Chatter messages requesting missing information (to include customer outreach), review/comparison of received documents, and any other questions about a case in progress, as well as case initiation questions.
• Support Customer Success by monitoring the IR inbox to answer customer emails in a timely manner. This includes responding to price quotes, status requests, report questions, scoping order requests, etc.
• As needed, or as time allows, assist with case initiation, float among operations teams to assist in case processing, and update customer account information when outdated information is found.
Educational Qualification and experience required for this role:
• Bachelor’s degree or equivalent experience is required and preferred if investigative research related.
Experience:
• 3+ years of experience in customer service/account management, including direct interactions with external customers
• 2+ years of experience in investigative research or a related role
Other Knowledge, Skills, Abilities or Certifications:
• Proficient in Salesforce and Microsoft Outlook & Teams.
• Exceptional professional written & verbal (customer phone calls may be required at times) communication skills.
• Detail-oriented and well-organized.
• Ability to provide insight into areas that can improve.
• Able to work under limited guidance, and supervision.
• Able to keep personal information confidential.
Work Location: Bangalore (Work from office)
Shift timing: US/UK time zone (rotational as applicable basis the business requirements)
Joining time needed: 15-20 days preferably
Please view https://www.linkedin.com/company/first-advantage/posts/?feedView=all to know more about us !
Roles and responsibilities will include:
• Coordinate aspect of vendor accounts (usernames, access issues), subcontractor relationships, assist with vendor logistics for teams, monitor onboarding/offboarding and invoice approval/billing issues tied to Investigative Research operations
• Monitor and respond to Chatter messages requesting missing information (to include customer outreach), review/comparison of received documents, and any other questions about a case in progress, as well as case initiation questions.
• Support Customer Success by monitoring the IR inbox to answer customer emails in a timely manner. This includes responding to price quotes, status requests, report questions, scoping order requests, etc.
• As needed, or as time allows, assist with case initiation, float among operations teams to assist in case processing, and update customer account information when outdated information is found.
Educational Qualification and experience required for this role:
• Bachelor’s degree or equivalent experience is required and preferred if investigative research related.
Experience:
• 3+ years of experience in customer service/account management, including direct interactions with external customers
• 2+ years of experience in investigative research or a related role
Other Knowledge, Skills, Abilities or Certifications:
• Proficient in Salesforce and Microsoft Outlook & Teams.
• Exceptional professional written & verbal (customer phone calls may be required at times) communication skills.
• Detail-oriented and well-organized.
• Ability to provide insight into areas that can improve.
• Able to work under limited guidance, and supervision.
• Able to keep personal information confidential.
Work Location: Bangalore (Work from office)
Shift timing: US/UK time zone (rotational as applicable basis the business requirements)
Joining time needed: 15-20 days preferably
Please view https://www.linkedin.com/company/first-advantage/posts/?feedView=all to know more about us !
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
