Customer Care -International Voice Process-Bangalore-Q2 - 2025

We require excellent Voice skilled resources for our Customer Care team.

1. 25 International quality voice resources who will be equally flexible and comfortable to pick up Calls, Emails and Chats basis the flow
2. Shift Timing: North America

The qualification and competencies required for this position will be: 

• Experience – 2 years plus
• Competency – Critical Thinking, Analytical mind, Problem solving approach, Matured and Accountable
• Education – Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards
• Excellent English communication skills (Verbal & written)
• Typing speed 20WPM@ 100% accuracy
• They should be willing to work in rotational night shifts (US) & rotational week offs.
• Candidates with an availability of 15 days or less will be preferred
• This will be a work from office model (WFO). There may be a scope of WFH during the training period. Post the training basis the business needs the work model will be decided
• Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employer
• We offer attractive monthly incentives slabs based on performance 
• Must have : 120 MBPS Download, 10 MBPS Upload Speed Requirement for Wifi to continue Work From Home

Base location: Bangalore (only Bangalore based applicants will be considered for screening)

Shift Timing: It is a 24/7 process, and we will need someone with flexible working hours and rotational weekly off

Joining date: 16th June 2025

Compensation Bandwidth to be offered: 43k Per Month max + incentives as applicable

Every round will be conducted basis the scores of the previous round and Interview Round includes:

• First Round: HR Screening through Video Conference
• Second Round:  Tool based language + aptitude assessment through Video Conference
• Final Round: Business Operations Round through Video Conference

We are looking for talented resources to be a part of our dynamic, encouraging, growth oriented and culturally rich Organization!

Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.