Customer Accounting Specialist (Accounts Receivable)

Remote
Full Time
Mid Level

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About The Role:
First Advantage is currently seeking a Customer Accounting (Accounts Receivable) Specialist. This position is responsible for serving as the account’s receivable liaison in his/her assigned portfolio of small sized business customers.  The primary objective is to reduce past due balances, DSO (Days Sales Outstanding) and bad debt while satisfying the customer in ensuring fast, reliable answers to their AR related questions.  Maintaining a customer-centric focus and providing an exceptional level of customer service is key in the role.  This position will interact via phone and/or email (whichever is most appropriate) with his/her portfolio of customers to identify and resolve issues preventing customer payment.  The position is also charged with recording and maintaining information about the resolution efforts in Oracle Financials on a timely basis.

Essential Job Duties and Responsibilities:

  • Initiate/receive phone calls or emails to/from assigned customers in order to secure payment for past due invoices. 
  • Build partnerships with customer account contacts and the sales organization in order to identify obstacles preventing customer payment, remediation of the obstacles and working to ensure the original obstacle is resolved going forward.
    • Identify and resolve disputes according to company standards
    • Enter and maintain detailed conversation notes for all assigned customer accounts
    • Research unidentified payments with collaboration from finance staff when needed
    • Perform account maintenance when necessary or instructed (refunds, credits, write offs, etc.)
  • Provide management with weekly, monthly reporting as related to account updates
  • All other functions as assigned

Experience & Education:

  • High School Diploma
  • 3-5 years Accounts Receivable or collections experience in a B2B (business to business) environment
  • Advanced Excel experience required (VLookups, Pivot Tables, etc.)
  • Knowledge of basic accounting & reconciliation skills

Additional Knowledge and Skills:

  • Ability to work as an individual and as a team
  • Takes initiative to seek process improvement opportunities (has a big-picture view)
  • Ability to remain calm in conflict-filled conversations
  • Good follow-up and follow through
  • ERP systems experience required (Oracle and Seibel preferred)
  • Common sense approach and multi-tasking abilities are imperative


Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:    

  • Ability to work remotely with occasional business travel.    
  • Medical, Vision, Dental, and supplementary benefit plans 
  • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
  • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays   
  •  Access to tech and growth opportunities, and leaders who want you to succeed! 


What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary for this position is approximately $24-28.80 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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