• Facilitate Engagement Activities: Organize and implement engagement initiatives within the Customer Care department to promote team cohesion, morale, and overall employee satisfaction.
• Cross-Functional Collaboration: Work closely with leadership and various departments to assess the impact of engagement activities and analyze financial costs associated with these initiatives.
• Generate Impactful Communications: Develop and disseminate clear and engaging communications related to key announcements, new activities, and other relevant updates within the Customer Care team.
• Communications Calendar Management: Collaborate with key stakeholders to create, maintain, and adhere to a formal communications calendar that ensures timely and consistent messaging across the organization.
• Feedback and Improvement: Gather feedback from employees regarding engagement initiatives and communications, using this data to recommend improvements and enhancements.
• Reporting: Prepare regular reports on engagement activities and communication effectiveness, providing insights and recommendations for leadership.

• Education: High school diploma or equivalent required; additional education in communications, marketing, or a related field is a plus.
• Experience: Minimum of 2 years of experience in communications, employee engagement, or a related field.
• Technical Proficiency: Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with the ability to create professional documents and presentations.
• Communication Skills: Strong written and verbal communication skills, with the ability to tailor messages for diverse audiences.
• Organizational Skills: Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Team Collaboration: Proven ability to work collaboratively in a team environment and build relationships with stakeholders at all levels.
• Problem-Solving: A proactive approach to problem-solving and a passion for enhancing employee engagement and communication strategies.
• Minimum of a High School Diploma; additional education in communications, marketing, or a related field is preferred.
• 2+ years of experience in communications, employee engagement, or a related field, demonstrating a track record of successful initiatives.
• Experience in managing engagement initiatives and communications within a corporate or organizational setting, showcasing the ability to drive positive employee experiences.
• Work Schedule is 8 PM – 5 AM  PHT (night shift)

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.